Got a consumer complaint? Here’s what to do
An unresolved consumer complaint can become frustrating once emails, receipts and reference numbers begin piling up. The CGSO process gives qualifying disputes a formal route beyond the supplier.
Liz Thorne
Are we paying too much for mobile and internet services?
Mobile data, fibre and voice costs affect almost every household that relies on connectivity each day. A new ICASA process is examining whether current pricing reflects what South Africans can reasonably afford.
Why do we forget why we entered a room?
You know why you walked into the room, right up until you get there. That tiny blank moment has more behind it than simple forgetfulness.
How to protect your credit profile after identity theft
A stolen identity can be used to open accounts or apply for credit in your details. Checking your credit profile and challenging incorrect information can help restore an accurate record.
What happens when a gift voucher expires?
Old gift vouchers are easy to forget in a drawer or wallet until the date on the card catches your eye. Before throwing one away, check how long it has been valid and what the law allows.
The real cost of a balloon payment
A balloon payment can cut your monthly instalment by pushing part of the financed amount to the end of the agreement. Knowing the final figure upfront can help you compare the full deal before you sign.
How can websites recognise you after you delete cookies?
You can wipe cookies and still return to a website looking surprisingly familiar. The reason may be device fingerprinting, which relies on technical clues your browser shares during a visit.